Thank you for shopping at Handmade by Sondra, where you can find quality, handmade items that are good for you and good to you. Please take a moment to review the policies that have been set in place to protect both you as a buyer and me as a seller.
Payment is accepted in United States Dollars (USD) only. Accepted forms of payment include Visa, MasterCard, American Express, Discover, JCP, UnionPay, and PayPal. Payment is required before your item(s) can be shipped to you. If payment has not been received within 48 hours, the transaction is subject to cancellation.
Shipping is available domestically only at this time. Please allow 1-3 business days (up to 5 business days during the holidays) after payment to process your order and custom-make your item(s). After that, please allow 2-5 business days for delivery via USPS First Class Mail or USPS Priority Mail.
Free local pick-up is offered to Idaho residents that opt to forego the shipping wait time and fee by entering code "LPU8370" at checkout. Restrictions apply. Please see "Local Pick-Up" section for more information.
A full refund will be issued only if the seller cancels the transaction after payment has been submitted (this is rare and will only occur under extenuating circumstances). A partial refund will be issued to local pick-up buyers who do not claim his or her item(s) within seven (7) days of the agreed-upon pick-up date unless otherwise discussed. Please do not return an item without prior consent of the seller.
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